Patient Advocacy
Physician Visits
Visiting the doctor can be overwhelming, especially as more specialists get involved and your medication list grows. One of our care managers will attend physician visits with you or your loved one. Our care managers keep track of medical history and medication changes and keep all physicians and specialists informed of changes. At physician visits, our care managers will help you voice your concerns and better understand the doctor’s diagnosis. We will also help implement the doctor’s orders, getting medications, supplies, or equipment or following up on referrals to a specialist or home health provider.
Hospitalizations and Emergencies
Our care managers are available 24/7 to support our clients during emergencies. Should you or your loved one have an emergency, we will meet you at the emergency room, day or night. We stay with our clients through triage in the emergency room until they are either released home or admitted to a private room. While our clients are hospitalized, we visit daily, getting reports from physicians and nurses, and keeping physicians and family informed on the client’s status. When it comes time for discharge, our care managers will work with the hospital staff to review medications, determine plans for in-home care or rehabilitation, and manage referrals to specialists and follow-up appointments.
Care Transitions
Transitioning through the healthcare system can be one of the most vulnerable times for patients. Having a professional at your side will help minimize oversights and further complications. Our care managers work with the professionals in hospitals, rehab facilities, and home health agencies to ensure the client’s information and health history are relayed in entirety at each new location. Our goal is to ensure our clients receive the quality care they need so they can return to their homes and their lives.